Lifecycle Stage 3

Third-Party Risk Remediation

Goal-oriented identification of gaps, with the SAFE TPRM AI Co-Worker closing the loop with the vendor autonomously.

Remediation

From material gap
to documented outcome

The SAFE TPRM AI Co-Worker identifies material gaps, determines the required remediation outcome, and coordinates with the vendor until the issue is resolved, accepted, or escalated. It brings vendor remediation management into one workflow.

AI Conflict Detection

Detect contradictory claims across responses, evidence, and external intelligence

Compares questionnaire responses, supporting documents, assessment findings, and external signals to identify conflicting information.
Detects mismatches such as vendor-confirmed controls that conflict with SOC exceptions, expired certifications, or outside-in observations.
Explains each conflict with linked source evidence, so analysts can validate it without repeating the review.
Prioritizes conflicts by third-party tier and potential risk impact.

Explore AI risk decisioning

Agentic Remediation

Pursue a defined remediation goal, not just a sequence of tasks

Converts validated gaps into remediation issues with mapped controls, severity, evidence, dates, and owners.
Selects the remediation path based on issue severity and business exposure.
Requests evidence, validates vendor responses, sends reminders, escalates delays, and updates issue status automatically.
Integrates directly with Jira or ServiceNow, so remediation issues follow enterprise workflows.
Keeps working toward the remediation goal while retaining human approval at defined risk and decision thresholds.

Vendor portal documents tab with multi-file upload

Vendor Collaboration

Keep internal teams and vendors aligned in one secure workspace

Lets multiple vendor contacts and internal stakeholders collaborate on issues, evidence requests, and clarification threads.
Gives vendors secure, role-controlled access to their assigned remediation work without exposing the broader TPRM environment.
Consolidates comments, evidence, ownership, due dates, decisions, and status changes into one remediation record.
Follows up and escalates automatically based on due dates, vendor response status, and risk severity.
Tailors the tone and urgency of AI follow-ups to the relationship and risk level, using customizable email templates.

The Proof

Machine-Speed Defense. Measurable Results.

Instacart operationalizes enterprise-scale TPRM while reducing assessment effort.

Retail USA

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The Challenge

Instacart's TPRM team managed hundreds of vendors through manual processes that slowed assessments and limited visibility. They needed a more automated, risk-based approach to scale the program.