Randy Herold shares how he handled a major cyberattack—discovering the breach, managing the crisis, and making tough calls like shutting down email. Hear leadership challenges, divided responses, and key lessons learned.
Key Takeaways
The biggest thing you must control is the panic, starting with your team and up to the senior people.
Set a regular cadence of reporting to stakeholders but balance transparency with operational security.
Events will move fast. Be prepared to act first and ask forgiveness later. Expect to be second-guessed.