WNS: Unifying Cyber Risk Management
SAFE has provided us a unified platform for visualizing and quantifying cyber risk across the business vertical and enterprise. By consolidating risk data into actionable business insights, we can empower leadership to make informed decisions and enable our teams to execute mitigation strategies with measurable impact.
Sumeet Khokhani
Service Provider
Data Ingestion
Use Case
Why Cybersecurity Is Central to WNS’s Business Promise
WNS is a leading global business process management (BPM) company, serving clients across industries such as banking, insurance, healthcare, travel, manufacturing, and retail. With a workforce of over 60,000 professionals operating in multiple geographies, WNS helps enterprises streamline operations, enhance customer experiences, and drive measurable business outcomes. At this scale, trust is everything—clients depend on WNS not only to manage sensitive processes but also to protect the critical data that underpins them.
In today’s digital economy, cybersecurity is no longer just a technical challenge—it’s a business imperative. For global enterprises like WNS, aligning cyber risk management with business outcomes is essential to sustaining client trust and enabling growth. This is how WNS transformed its cyber risk posture with SAFE, turning fragmented data and siloed reporting into a unified, business-driven framework.
Fragmentation and Blind Spots
Like many global enterprises, WNS faced the familiar challenges of complexity and scale.
- Disparate tools and siloed data sources created fragmented, inconsistent views of cyber risk.
- Risk assessments lacked business context, leaving leadership with limited insight into true priorities.
- Demonstrating the business impact of security was difficult, making resource allocation a constant struggle.
The result? Risk management was reactive, fragmented, and disconnected from strategic business objectives.
Business-Driven Cyber Risk Management
The WNS security team recognised that fragmented tools and siloed data were limiting their ability to manage cyber risk at scale, so they implemented SAFE to unify and elevate their approach. By consolidating risk intelligence into a single, business-focused view, they created a defensible and forward-looking model that directly connects cybersecurity to business outcomes.
This transformation gave the organisation real-time visibility across all verticals and clients, ensuring both executives and operational teams work from the same, consistent picture of risk. Leadership and the board now rely on clear, quantified metrics that translate technical detail into actionable insights for strategic decision-making.
“With SAFE, cyber risk management at WNS is fully integrated with our business objectives—enabling us to measure, articulate, and reduce risk with precision and confidence.”
Sumeet Khokhani, CSVP & CISO WNS
The team also embedded scenario-based planning into their program, aligning mitigation strategies with organizational priorities and reframing security as a business enabler rather than a technical function. Finally, by grounding every decision in measurable, impact-driven data, they optimised resource allocation—directing investments and remediation efforts where they deliver the greatest value.
“By consolidating risk data into actionable business insights, we can empower leadership to make informed decisions and enable our teams to execute mitigation strategies with measurable impact.”
Sumeet Khokhani, CSVP & CISO WNS
Through this initiative, the WNS security team has not only advanced their cyber resilience but also demonstrated how security can drive trust, efficiency, and confidence across the enterprise and for clients worldwide.
Cybersecurity as a Business Enabler
The WNS journey demonstrates the power of reframing cybersecurity from a technical discipline to a business discipline. By unifying visibility, quantifying risk, and aligning strategies with business outcomes, SAFE has enabled WNS to not just manage cyber risk—but to turn it into a competitive advantage.