SAFE’s Communication
Zero-chase vendor emails
Without SAFE TPRM
60+ minutes
per vendor email
With SAFE TPRM
< 30 seconds
per vendor email
The Challenge
Endless email threads and follow-ups across inboxes slows progress
Generic emails fail to capture urgency, specific gaps, or risk levels
No visibility to know if a vendor has received, read, or responded
What Does the Communication
AI Agent Do?
It sends messages to the vendor via email or a
secure third-party portal when it is triggered after
How it Works
Crafts emails and follow-ups tailored to specific gaps in the questionnaire
Adjusts tone and urgency based on business relationship type and risk level
Monitors for activity and sends reminders if no response is received
Tracks communication and response status within SLA deadlines
Escalates internally for unanswered, overdue, or critical pending items
Maintains an end-to-end timeline with timestamps and status updates
"Before SAFE, we spent hours every week chasing vendors and clarifying responses. SAFE handles it automatically — it autonomously sends the emails following up with vendors. It's taken a huge burden off our team and sped up our entire assessment process."
- TPRM Analyst, Large Financial Services Company
FAQ
When is the Communication Agent triggered?
It is triggered when the Auto-Fill Agent flags unanswered or unclear responses, a manual reviewer requests clarification or if there is no vendor response within the defined SLA window
How are messages crafted and sent?
Messages are tailored to the specific issue in the questionnaire and dynamically adjusted in tone and urgency based on the risk level and vendor relationship. They are sent via email or secure portals and include all necessary context for quick resolution.
What happens if the vendor still doesn’t respond?
The agent monitors for activity, sends automated reminders, and escalates internally if responses remain overdue after multiple follow-ups. This helps prevent missed deadlines and supports accountability.
TRUSTED BY INDUSTRY LEADERS